Frequently Asked Questions

Municipal District Services Customer Service Department Information:

24 Hour Repair: 281-290-6503
Customer Billing Questions: 281-290-6507
MDS Toll Free Number: (855) 290-MDS1
Builder Services: 281-290-6503


Customer Service hours of Operation: Monday – Friday 8:30 AM – 4:30 PM CENTRAL STANDARD TIME

Remittance Address:
Your Water District
P.O. Box 3150
Houston, TX 77253-3150

Walk in Locations:

MDS - Katy
406 W. Grand Parkway S, Suite 260
Katy, TX 77494
No Cash

MDS Northwest
16758 Telge Rd.
Cypress, TX 77429
No Cash

How can I view my bill online or sign up for a copy of my water bill to be emailed? Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online? Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover)
  • • Debit Card (Visa, MasterCard, Discover)
  • • E-Check

What other online payment features/options do I have? Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • •  Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via one easy text message!

If I prefer to not make a payment online, what other payment options do I have?

By phone with a live agent: You can make a payment over the phone during regular business hours by contacting a live First Billing Services Customer Service Representative at (855)270-3592. The First Billing Services office is open Monday – Friday from 7:00 AM – 5:00 PM CENTRAL STANDARD TIME.

By phone with an automated phone payment system: You can also contact the 24 hour automated phone bill payment system. The phone number for your district is located on your bill.

By Mail: Send payment to the secure payment processing center using the envelope and payment stub included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check or on your money order and send your payment to:

Your Water District
c/o Municipal District Services
P.O. Box 3150
Houston, TX 77253-3150

Grocery Stores: Supermarket Payment Locations: Pay at your local HEB or Kroger. Present a payment coupon with the account number. (A $1.50 charge will be assessed for this service.)

Walmart: Pay at your local Walmart. Present a payment coupon with the account number. (A $1.00 charge will be assessed for 3-day delivery) or ($1.50 charge will be assessed for overnight delivery.)

Office Locations: Pay in person with a check or money order at these MDS offices. Payments are accepted Monday through Friday from 8:30 AM to 4:30 PM.

  • • 406 W. Grand Parkway S, Suite 260, Katy, TX 77494.

  • • 16758 Telge Rd. Cypress, TX 77429.


What information do I need to register my account?Answer: To create a new account, you will need to enter the following information:

  • • Account Number (s)
  • •  Zip Code of Billing Address

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Direct all non-payment correspondence to:
Your Water District
c/o Municipal District Services
P.O. Box 1827
Cypress, TX 77410

Payment Portal Support
For help logging in, making a payment, or using an automated service
(855) 270-3592
Customer Service Hours
Mon-Fri: 7:00 AM - 5:00 PM
Central Time
Account Support
For utility-related problems or questions about your invoices
(281) 290-6500 or (855) 290-6371
Customer Service Hours
Monday - Friday: 8:30 AM - 4:30 PM CST

CALL (281) 290-6503

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